What Makes Us Different. Our Values. Customer Care & Security.

OUR VALUES

At Shenge Auto Repairs (PTY) LTD, we enforce a five-point work ethic that will motivate and inspire our personnel to provide our clients with the best service. We will provide excellence in every service function that we deliver.

We will continuously improve our effectiveness and efficiency by applying the best technology available. We will commit our skills and abilities to ensure client satisfaction. We will have the highest integrity and honesty towards people.

We will conquer all challenges and opportunities to maintain our competitive edge in the market place. Adherence to these five principles ensures Shenge Auto Repairs (PTY) LTD provide our clients with the best service.

CUSTOMER CARE & SECURITY

A customer is the most important visitor on our premises.

He is not dependent on us, we are dependent on him. He is not an interruption in our work, he is the purpose of it. He is not an outsider in our business, he is part of it. We are not doing him a favour by serving him, he is doing us a favour by giving us an opportunity to do so… Mahatma Gandhi.

We value each client and understand that a visit to a Panel-beating shop is not a frequent experience and therefore we take time to listen to the clients request and advise accordingly. Furthermore, the client is notified via sms as to the progress of the repair continuously from the authorization to the completion. Our facility is fitted with a monitored alarm system and we have a permanent security guard on site.

CORRECTIVE ACTION POLICY

The management of Shenge Auto Repairs (PTY) LTD is fully committed to a strategic plan of affirmative action. We believe that not only the process, but the overall strategic plan and goals are critical to the future and ongoing success of our company in South Africa.

It is therefore our responsibility to implement this strategic plan of action with sensitivity, honesty, integrity, boldness and with true commitment to all constituents. We ensure that this policy is an integral part of the overall business plan of our company.

Our staff is party to and knowledgeable of this plan. Since inception, Shenge Auto Repairs (PTY) LTD has and will continue to be an equal opportunity company which gives all employees the opportunity to realize their full potential irrespective of race, gender, health conditions or religion.